Gastgebruiker
3 april 2024
1. Bed bugs in the extra bed. My daughter had a tick, and I had very bad rashes from the bed! 2. The breakfast was complete disaster. Spoiled yogurt, no cheese, just few sad looking jams, poor selection of sausages with greyish color. Coffee - really poor, milk was spoiled! Very poor selection of items, the person working at the egg station was looking so unfriendly and miserable and the omeletes and eggs looked like her. Frankly speaking we did not considered safe to eat them. There were basically no vegetables and only a small selection of fruits. The croissants were hard and smelled like plastic. Even though that it was a mango season when asked to get some mango we got especially unripe mango - it was hard and sour... we stayed 8 days and only bothered once to go to breakfast. Afterwards we preferred to go outside of the resort to get breakfast at the city. We were travelling with our daughter (12 y.o). We were charged 40 USD per night for extra bed (including breakfast) which we did not have due to the very poor quality of the food and service! 3. The first morning when we get from bed my daughter said that she is itchy and I studied her I found a tick on her skin, which I had to remove. 4. On the second night I went to sleep on the extra bed. on the next morning I discovered that I am itchy and I have rashes on my body. I found out that the bed was full with bed bugs. I went to reception asking for the bed to be exchanged. They changed it. I had to take care of my rashes through my vacation. No compensation whatsoever was offered! 5. The staff at the resort was not particularly helpful. People had artificial plastic smiles and was not really supportive. 6. The second day no one bothered to clean the villa even though we were outside whole day and there was sign "clean my room". 7. On the third day I asked the drainage of the outside shower (there is only outside shower) to be unblocked (the water was not going through). They made it after some tinkering. 8. On the fourth day after returning to the villa we found out that the bathroom was flooded because of the broken toilet... total disaster.... I strongly advise against visiting this resort! It might be dangerous to your health! Frankly speaking i think that not only we should not have paid for our stay there but we should have been paid for staying in this joke of a resort.
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